Returns & Exchanges
At PAYA we work to offer the highest quality, not only in our products, but also in the shopping experience and customer service.
Therefore, if for some reason you are not satisfied with your purchase directly with the factory, do not worry! You can make the exchange or return of the product within seven (7) calendar days after the delivery date.
HOW TO REQUEST A CHANGE OR RETURN?
To make your exchange or return request:
- Email us at firstname.lastname@example.org
Any exchange or return is subject to evaluation by Paya. The result of this evaluation or decision will be duly communicated to the client. The exchange of a product for an identical one is subject to the availability of stock.
GENERAL CONDITIONS FOR CHANGES AND RETURNS
To exercise the right of exchange or return, the following general conditions must be met:
- Be within seven (7) calendar days, counted from the date of delivery.
- The information provided for the exchange or return request must be true and timely made to the email addressed to email@example.com.
- The product must have the original labels and packaging.
- Printed electronic ticket or purchase invoice.
- In the case of products purchased as part of a promotion, delivery of all products included in that promotion is required.
- Product returns will not be accepted:
- Damaged or damaged
- Worn by the client.
- With grease stains, lipstick, makeup, pen or ink
- With indications of having been in contact with substances such as alcohol, benzine, thinner, perfume, acetone or similar.
- With scrapes, glue residue, stickers or stickers.
LOGISTIC CONDITIONS APPLICABLE TO CHANGES AND RETURNS
Any exchange or return must follow the following steps:
- The client (or his duly accredited legal representative) will personally deliver the product at the main factory: Jr. Margaritas Mz Ae 25 Urb. Kama “San Martin de Porres., The client must start the process by sending an email to info @ paya .com.pe with the following information:
- Complete names.
- Proof number (ticket or invoice).
- Product photo In the case of a manufacturing defect or other problem, an image that evidences it.
- Reason for the exchange or return request.
Opening hours for exchange or return requests
- Physical stores: Monday through Friday from 10:00 am to 2:00 pm, except holidays
Paya will verify the condition of the product received and the time elapsed since the delivery date:
- In case of a factory failure, the exchange or return process will begin, as appropriate.
- In case the product is in optimal conditions and the se General Conditions for Exchanges and Returns ’are met, the exchange or return process will begin, as appropriate.
- In any other case, the exchange or return will not proceed.
In the case of an exchange or return request sent through the email firstname.lastname@example.org, if the request is evaluated and accepted by Paya, the client will receive an email confirming the beginning of the procedure for the exchange or return.
Once the client receives said email, he has seven (7) calendar days to deliver the product at the main Paya factory located in Jr. The Marzitas Mz Ae 25 Urb. Kama “San Martin de Porres. If after seven (7) days the product is not returned, the request for exchange or return will be considered canceled.
Any exchange or return approved by Paya. Originates the issuance of a credit note that supports or supports the exchange or return operation.
In case of that the client wishes to make the exchange for a product that is not available in physical, Paya has one week to produce said product and deliver it to the client.
CONDITIONS FOR THE RETURN OF PURCHASE MONEY
- Paya will approve the money back after the product successfully passes the quality control performed by an authorized representative. Money back accepted, Paya. will contact the client to inform him about the modality and terms, as well as the expenses and commissions to be deducted for the return of the money.